Refund
📦 Return Policy
# Eligibility
- You may return most **unopened, unused items within 14 days of delivery
- Products must be in original packaging with all tags/labels attached
- For hygiene reasons, we cannot accept returns on:
- Opened makeup products
- Used beauty tools/applicators
- Personal care items
Return Process
1. Contact our customer service at contact@feolina.com to request a return authorization
2. Pack items securely in original packaging
3. Include the completed return form (we'll email this to you)
4. Ship to our return center (address provided upon authorization)
Refund Options
Accepted Refund Methods
Original payment method (processed within 5-7 business days)
Refund Exceptions
Final sale items (marked as such on product page)
Shipping costs are non-refundable
Return shipping fees are customer's responsibility unless item is faulty.
⚠️ Damaged or Wrong Items
If you receive:
A damaged product
An incorrect item
A defective item
Contact us within 48 hours at contact@feolina.com with:
Your order number
Photos of the issue
Description of the problem
We'll provide a free return label and process replacement/refund immediately.
Processing Timeline
Returns processing: 3-5 business days after we receive your package
Refund issuance: 5-7 business days after approval
Credit card refunds: Allow 1-2 billing cycles to appear on your statement
🌍 International Returns (UK)
UK customers follow the same process
Mark package as "Returned Goods" to avoid customs fees
Original shipping costs not refunded
Return shipping costs are customer's responsibility (unless damaged).
Frequently Asked Questions
Q: Can I exchange an item?
A: We currently offer refunds only. You may place a new order for the desired item.
Q: What if I miss the 30-day window?
A: Contact us - we may accept late returns on a case-by-case basis.
Q: How do I track my return?
A: Use the tracking number from your return shipping label.
Q: What about faulty products?
A: We cover all return costs for defective items - contact us immediately.
✉️ Contact Us
For any return questions:
📧 contact@feolina.com
We aim to respond to all inquiries within 24 business hours.