Privacy

Privacy policy - [FEOLINA]

*Last update: 05.04.2025

At FEOLINA, we are committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, disclose and protect your information when you visit our e-commerce website or make a purchase.  

By using our site, you are accepting the practices described in this policy.  

1. Information we collect
We may collect the following personal data:  
- Identity and contact details: Name, email address, telephone number.  
- Payment information: Billing data (processed securely by our payment provider).  
- Order and delivery data: Delivery address, purchase history.  
- Technical and usage data: IP address, browser type, pages visited.  

2. How we use your data 
Your data is used to:  
- Process and fulfil your orders.  
- Communicate with you (order confirmations, customer support).  
- Improve our services and personalise your experience.  
- Send marketing emails (only with your consent).  
- Comply with legal obligations (fraud prevention, tax compliance).  

3. Data sharing and third parties
We do not sell your data. It may be shared with :  
- Payment processors (Shopify Payment) for processing transactions.  
- Delivery services (Collissimo, Royal Mail) for order fulfilment.  
- Marketing tools (Mailchimp, Google Analytics) if you agree.  

4. Data security
We implement technical and organisational measures to protect your data against unauthorised access or breaches. Payments are encrypted (SSL), and we comply with **UK GDPR** and the **Data Protection Act 2018**.  

5. Your rights (UK GDPR) 
Under UK data protection laws, you have the right to:  
- Access, correct or delete your personal data.  
- Object to marketing or restrict processing.  
- Request data portability.  
- Withdraw your consent at any time.  

To exercise these rights, please contact us at [contact@feolina.com].  

6. Cookies
Our website uses cookies to improve the user experience. You can disable them via your browser settings.

7. Policy updates
We may update this policy. Changes will be posted here with a new revision date.

8. Contact
If you have any questions about privacy:
📧 [contact@feolina.com]

Thank you for trusting us!
The FEOLINA team